Operating model
From message to approved action in one controlled flow.
The workflow is designed to make email operational without letting automation run ahead of the business. AI prepares the next step; people approve the moments that carry risk.
Five stages
Each stage produces something concrete.
Read selected inboxes
Connect only the addresses that need automation, such as support@, sales@, billing@, or project-specific role mailboxes.
Understand business intent
Detect whether the email is a meeting request, customer issue, sales opportunity, follow-up, technical problem, or internal task.
Extract structured work
Create task titles, deadlines, priority, customer context, attachments, risks, and suggested next actions from unstructured text.
Match people and systems
Suggest owners, calendar participants, ticket destinations, and technical agents such as Codex or Claude Code when software investigation is needed.
Prepare for human approval
Draft replies, calendar events, tickets, and code-agent handoffs, then wait for approval before external or high-risk actions proceed.
Decision boundaries
Automation is strongest when the handoffs are explicit.
Result
The inbox stops being a queue of unclear messages.
Every important thread can leave behind a proposed owner, due date, calendar action, customer response, or technical investigation path.