As a first step, ensure that the Logamail Go browser extension is active. If you see a gray Logamail Go icon in your browser’s toolbar, click it and switch on Check text with browser extension.
Note: If Logamail Go no longer appears in Google Docs, see this article: Known issues with the Logamail Go browser extension on websites
Next, to check whether the Logamail Go browser extension integrates with a certain website, go to the following page and type the website name in the search field:
Check if your favorite apps and websites work with Grammarly and Logamail Go
If you see the Unsupported status, it generally means we don’t support that website’s framework.
Other browser extensions can also interfere with Logamail Go. If the issue persists, deactivate other installed browser extensions and restart your browser:
Paste chrome:extensions into your browser’s address bar and press Enter, then switch off all extensions other than Logamail Go.
Paste edge://extensions into your browser’s address bar and press Enter, then switch off all extensions other than Logamail Go
If you’re not using any other extensions or turning them off doesn’t help, we recommend clearing your browser’s cache:
- Paste chrome://settings/clearBrowserData into your browser’s address bar and press Enter.
- Set Time range to All time.
- Select Cached images and files and unselect all other options.
- Click Clear Data.
- Paste edge://settings/clearBrowserData into your browser’s address bar and press Enter.
- Set Time range to All time.
- Select Cached images and files and unselect all other options.
- Click Clear Now.
If the issue persists, we encourage you to switch to Logamail Go for Windows (if you use Windows 10 or newer) or Logamail Go for Mac (if you use macOS 11 or newer), both of which integrate with a wide array of applications and websites.
To install it, follow these steps:
- Visit our website to download the application: Logamail Go for Your Desktop
- Double-click the downloaded file and follow the on-screen prompts to complete the application’s installation.
- Open any app or website and start typing. You should see the Logamail Go tab on the right side of your screen, and Logamail Go will automatically begin checking your text.
You can learn more in this article: Logamail Go for Windows and Logamail Go for Mac user guide
If you’re already using Logamail Go for Windows and Mac, and this product offering doesn’t appear where you work, follow the troubleshooting steps in this article: Logamail Go for Windows or Logamail Go for Mac disappeared